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Complaints and feedback

We aim to provide patients with the best care we can, but we will sometimes fall short of the mark. If you have any compliments, comments, concerns or complaints about our service, we want to hear about it.

 

We would encourage you to speak to whoever you feel most comfortable with – your doctor, a nurse, a receptionist or manager – but if you would prefer to give your feedback in writing, please send it to the practice manager, at the address below:

 

Burley Park Medical Centre

273 Burley Road

Leeds

LS4 2EL

 

If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. We will just do our best to put right anything that has gone wrong.

 

If you feel that you cannot raise your complaint with the practice, or are dissatisfied with the result of our investigations, you can direct your complaint to the Health Service Ombudsman.  The contact details are;

 

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

 

Tel: 0345 0154033

Website: www.ombudsman.org.uk

 

You may also approach the Patient Advice and Liaison Service (PALS) for help and advice;

 

PALS is based at West and South Yorkshire and Bassetlaw Commissioning Support Unit. They provide confidential advice and support, helping you to sort out any concerns you may have about the care we provide, and will guide you through the different services available from the NHS

The Patient and Advice Liaison Service (PALS)

West and South Yorkshire and Bassetlaw CSU

Douglas Mill, Bowling Old Lane

Bradford

BD5 7JR

Tel: 0800 0525270

The practice Responsible Person for Complaints is Dr Nigel Mayers

The Complaints manager is Heather Reid

 

Patient Complaint form

 

 



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